All orders are carried out in this process:
When you place your order please take care to fill in all required fields. If you want a fully customised design please email me at firstname.lastname@example.org to discuss your order and options. There are also custom options to purchase for specific products.
Once we have received your order and your payment has processed we will get to work on your design. You will receive a proof of your design(s) within 1-2 working days (ready-made) or 2-4 working days (custom design) via email.
Once you have received the proof we require you to confirm that all information and the design features are correct. If they are any changes to be made please let us know. Your design will be edited then resent to you. We will go back and forth with you making changes as need be until you are happy. Once you have confirmed you are happy with your design we will send it to our printers or via email.
During the consultation process please let us know of all specific design specifications if you have something very particular in mind. We will design to your specifications with our own personal design style wrapped into it. We will continue to discuss your design until there is a shared understanding of what you are wanting.
If by any chance, once the design process has begun and you have a complete change of mind for your design, there will be an additional charge equivalent to the full design fee. This additional charge is due to the time spent to design your order. If you would like to change your design please get in touch immediately.
Printing & Shipping times:
Once the design is approved by you, your order will be printed onsite (prints up to A3) or professionally printed offsite for large prints;
• Printing and packaging time is 1-2 business days for prints. Please allow up to two weeks for personalised chocolates. Overall time will depend on your quantity and current stock.
• Orders are couriered via NZ Post. Please allow up to 1-3 business days for pick up from our rural address then a further 2- 7 business days for delivery.
• For quick delivery of your parcel I can offer a drop off to depot option. This is at an additional rate of $15.
Please email us if you have any further questions