FAQ

Frequently asked questions

Where are you located?


I am located in Northland, New Zealand.




What payment options do you have?


We have; Bank Transfer, Stripe payments and Paypal. For part payments please contact us via email at mylittlegemsdesigns@gmail.com. Once your order is confirmed you will be sent an invoice which can then be paid in part payments. Your products are sent once the final payment has been received.




I want to add something to my order; do I have to pay shipping again?


As long as your order has not been booked with the courier yet we will happily ship
additional items along with your first order. Please email us to discuss.




How much is Shipping?


Shipping is $8 NZ wide. Please select the Digital File option if you are purchasing a digital file. If you are purchasing a physical product and do not add on the shipping costs, your order will be on hold until this has been paid.




How do I order a custom design?


To order custom design please select the custom option under the category in which
you are wanting (e.g. custom designed invitation) then email me with design
specifications of what you are wanting.

We provide a range of design needs and are always happy to customise to suit your needs. If what you are wanting a design service which is not listed please email us to discuss your design needs. After a discussion of what you are wanting you will be quoted. If you are happy with your quote you will be sent an invoice with the description of your order and method of payment.




How long will it take for my order to arrive?


Ready made designs found on our website will be designed within 1-2 working days. A proof will be sent via email for you to approve. We will make changes until you are satisfied with your design. Custom made designs created to your specifications will be designed within 2-4 working days. A proof will be sent via email for you to approve. We will make changes until you are satisfied with your design.
Digital file order - once your design has been approved by you the final design is sent via email at the earliest convenience along with instructions on how to use the files. All designs are sent in 2 file formats; PDF and jpeg.
Printed orders - please allow an additonal 1-2 working day for printing and packaging. We use Courier Post to dispatch our orders. Once your courier has been booked please allow 1-3 working days for your parcel to be collected as this is dispatched from a rural address. Courier Post targets delivery to business addresses by 9am the next working day and residential addresses the next working day. Please allow additional time for Rural addresses. Please follow your order via the tracking number provided via email.
Please see our Order Process page for more details on how we process our orders.




Can I receive my order quicker than 1-3 days?


We can provide a “Rush my order” service for products needed quickly for an additional $15. This service will immediately bump your order to the top with a turnaround time of 12-24 hours (after payment). Please email to discuss this option. If you have not emailed to discuss rushing your order it will be processed in the time span of a standard order. At times this service may not be available due to factors such as family commitments so please email as soon as possible to discuss this option. Printed orders will need to allow additional time for printing, packaging and the courier to collect your parcel.
(Please note: overnight shipping is NZ Post’s aim but is not guaranteed.)




What are your prints printed on?


All prints are printed on sight onto quality cardstock. A6-A3 is printed onto 300gsm cardstock (or depending on your order - other products may be printed on a thinner gsm). A2-A0 is professionally printed onto 180gsm glossy. More printing options are available such as Kraft and Linen. Please email me to discuss more printing options.




I've recieved my order and something is wrong.


If you have any problems once you have received your order, please see our returns
page.




How do I print a digital file?


BLEEDS & CROP MARKS:
Bleed lines and crop marks are added to each design during the final process before sending via email. If you do not wish for a bleed and crop marks to be added please let me know before the file/s have been sent.


FILE FORMAT:
Not sure what file format to use, maybe this guide will help you.
• JPG file - for printing on photo paper at a local or online photo lab
• PDF file - for printing on cardstock at home or a copy centre such as The Warehouse Stationary




How do I have photos added to my design?


Please email your photo to mylittlegemsdesigns@gmail.com. If you have chosen a design which includes a photo/s provided by you, please ensure that the photo/s is of good – great quality. The final quality of your design is determined by the original photo/s sent. Editing photos are completed with an additional editing cost (costs will depend on what editing you are after).




Do you offer part payment options?


Yes we do! If you would like to place an order with us but would prefer to pay in sections please email with your order enquiry. Please find below the process of how we take email orders:
INVOICE Once we confirm your order an invoice will be sent with a description of your order and method of payment. If payment or a deposit has not been made within 7 days, subsequently, your place in line will drop. If you wish to continue with your order, you will need to make contact within 14 days. At the end of each month all outstanding invoices, unless arranged prior, will be cancelled. PAYMENT Payment is due before your design or goods are processed. For the digital file, full payment is required. For printed designs a 50% deposit is required. REFUNDS AND DEPOSITS Refunds will not be offered for a change of mind. Your deposit is a non-refundable retainer fee. Once full payment has been received for physical products, we cannot offer a refund. We do not offer refunds on the purchase of our monthly specials or packages.